FAQ



HOW CAN I PLACE AN ORDER?

You can place an order instore, over the phone or on our website



DOES YOUR REGULAR DOUGH CONTAIN EGG AND MILK?

Yes



DO YOU DO GLUTEN FREE DOUGH?

No, we do not do gluten free dough.



DO YOU CATER FOR LACTOSE INTOLERANT PEOPLE?

Yes, our vegan dough and vegan cheese are dairy-free<./p>

IS YOUR DOUGH FRESHLY MADE?

Yes freshly made to our special Caprinos recipe.



DO YOU CATER FOR VEGETARIANS AND VEGANS?

Yes, we do cater for both vegetarians and vegans. We have both vegetarian and vegan options on our menu.



CAN I GET NORMAL TOPPINGS ON A VEGAN DOUGH?

Yes you can. Make sure you clearly explain to the order taker.



WHERE CAN I FIND YOUR ALLERGY ADVICE?

You can ask in store or see our allergy advice here.



WHAT TIME DO YOU OPEN AND CLOSE?

This can vary from each branch. To find your local branch opening hours please click here.



HOW LONG DOES AN ORDER TAKE TO BE DELIVERED?

Usually, you will receive delivery within 40-50 minutes. However, this may vary from branch to branch during peak hours and weekends.



HOW SOON CAN I COLLECT MY ORDER IN STORE?

You can collect your order in store within 20 minutes. However, this may vary from branch to branch during peak hours and weekends.



WHAT IF I FORGOT TO ADD SOMETHING TO MY ORDER?

If you need to add an item to your order, please contact the Caprinos branch which you have ordered from directly as soon as possible, so they can update your order before it is despatched.



CAN I PLACE MY ORDER FOR A BIG EVENT?

Yes, you can. Contact the local branch in advance and give details to them. They will be happy to help with your order.



WHAT IF SOMETHING IS WRONG WITH MY ORDER?

Contact the Caprinos Branch which you have ordered from directly. The Caprinos Branch contact details can be found on your confirmation email and on our website.



ARE COLLECTION PRICES DIFFERENT TO DELIVERY PRICES?

Prices may vary slightly between outlets and we offer a discount on many dishes if you order for collection. Your local branch will happily provide full details.



DO THE PRICES ON THE WEBSITE EVER CHANGE?

Prices may vary slightly between outlets and we offer a discount on many dishes if you order for collection, also the prices and availability of some dishes and deals may change depending on the day of the week. Your local branch will happily provide full details.



HOW DO I CANCEL MY ORDER?

You can cancel an order by contacting the Caprinos Branch which you have place an order with. Contact details of the branch can be found on your confirmation email or website.



HOW CAN I REQUEST A REFUND?

If you order via Caprinos website or in store call the branch or fill in the contact form available on our website. If order was placed on Just Eat, Deliveroo, Uber eats etc you may need to contact them for a refund.



HOW LONG ODES IT TAKE FOR ME TO RECEIVE MY REFUND?

Refunds that are processed by us will take 5-7 working days.



IS CAPRINOS HALAL?

All Caprinos Pizza branches serve halal food.



DO YOU SERVE PORK PRODUCTS IF THE BRANCHES ARE HALAL?

No. Our Ham and Smoky Sausage is Turkey. Pepperoni is made out of Chicken and Beef.



HOW CAN I BECOME A CAPRINOS PIZZA FRANCHISE?

Please fill in the contact form on our website.



HOW CAN I WORK FOR CAPRINOS PIZZA?

Contact your local branch or fill the contact form on our website.